Green Cross award for improving processes

Here at The Doctors Napier Ltd we are solutions-focused. Due to the increasing demand on our practices we are trying to provide more options to our patients to get the care you need. 

2019 has been a big year for us with the implementation of the following:

  • A new patient management system 

  • A new phone system to improve call wait times and more options to get the right person you need for your query

  • GP phone triage, giving our patients the option of being cared for over the phone without needing to come in to be seen. In turn this has improved access to our urgent care services and more available appointments to our patients

Thank you to our staff and community for your patience and resilience as we have implemented these major changes.