• The Doctors Napier

How Covid-19 has changed the way we do Health care

Yes! You can book an appointment to see your doctor. However, the process in how we book our appointments has changed.

When you phone to book an appointment with your clinician you will be placed a call back list for your doctor to phone you.

So why are we doing this?

This is to ensure we are seeing our patients within the required time frames. With our clinicians calling you back to assess your need for an appointment, they will be able to determine what time frame you need to be seen in, offer you a number of different channels for your convenience (in person, phone & video) and may be able to resolve your issue over the phone that same day.

By changing the way we deal with our phone calls has meant a dramatic reduction in wait times to see your doctor, added convenience to those who can’t always make it in to the clinic to see their doctor and has meant we are able to see patients in the right time frames based on their clinical need.

By using this process, we have been able to reduce the wait time for an appointment with your doctor from up to four weeks, down to a matter of days.

For your convenience, a submission form has been added to our website for you to request a call-back from your GP or nurse, this is so you don't have to face long waits on the phone just to request a call back. (Please do not use this form if you require urgent attention)