• The Doctors Napier

Patient Update - August 2020

Important information about our current services

With the recent announcement of positive Covid-19 cases, has meant a lot of unease within our community.

This is a good opportunity to remind you all of the current systems we have in place to keep our community safe.

Please read the important information below to keep up to date with how we are operating.

Napier Community Based Assessment Centre (CBAC)

The Doctors Napier, 30 Munroe Street, is the CBAC for our Napier residents. With the recent news of the positive cases in Auckland it has caused a unprecedented surge in patients wanting to tested for Covid-19. In the last couple of days alone we have received over 1000 calls in relation to Covid-19.

What you need to know about Covid-19 Testing:

  • If you have symptoms of Covid-19 and require a Covid-19 swab, whether you have been referred by your GP, Healthline or self-referral, testing is BY APPOINTMENT ONLY. You will receive a call from our team to assess you and book you in for your appointment. 

  • If you are self-referring or have been told to present by Healthline you MUST phone us first. The Direct Phone Line dedicated for Covid-19 testing is 06 650 4000 or you can submit a request form through the home page of our website.

  • Covid-19 testing is free for all patients (unless you are relocating overseas and need surveillance testing done)

  • If you subsequently need to be seen by a doctor or nurse practitioner, it is important to follow directions as to where to present at the Napier Clinic.  We are working hard to keep respiratory and non-respiratory patients separated.

  • Due to the extremely high demand we are currently facing, please expect a delay of 1-3 days for a return phone call from our CBAC team.

Booking to see your Healthcare Professional

We know you and your medical conditions very well, and in some cases have been treating you for many years. We’re here to continue looking after your health, no matter which level of lock down we are in.

Some people unfortunately think they shouldn’t phone the practice or are too whakama (embarrassed) to do so because they don’t want to be a nuisance, or think we are closed. This is not true, please phone us as you normally would for help with a health condition. Our doctors or nurses will decide the best way to care for you, including asking you to come into the clinic if they think you need to.

Remember, it's important to call us when you need medical help as you normally would.

To ensure we give everyone the help they need, we'll be screening all appointment requests which will involve speaking to a healthcare professional before coming in to the clinic.​

Depending on your needs, our team will either provide the care you need with a virtual phone or video consultation, or ask that you come into the practice to be seen.

Where possible our healthcare professionals will try and resolve your issue over the phone to minimise the need for 'in person' visits. By reducing the amount of people in our waiting room reduces the risk to our patients sitting in close proximity in an environment typically full of germs.

A reminder our virtual consultations are still "real" consultations, and there will be charges for consulting with your healthcare professional. What you're paying for is the use of knowledge and advice that is given out by the GP or the nurse, and that is still valued advice.

It is important to let us know if you have any flu-like symptoms before coming in. We will advise you which part of the clinic to present to, as we are doing all we can to keep respiratory & non respiratory patients separated.

Requesting your Repeat Prescriptions

You can request your repeat prescription by phoning us, or if you are registered to our online portal you can request this through Manage My Health. Please advise us of which pharmacy you use and we will get your prescription sent directly to the pharmacy for you to collect.

Please note we require 48 hours notice for a repeat prescription to be completed. An urgent prescription will incur a higher fee.

Supporting our Community

We are once again facing uncertain times. We will continue to be here to support our community through these tough times.

If you are needing Mental health support at any point, please reach out to us. We have a number of Mental Health Providers who are here to help.

You can also access support at any time by texting or calling 1737.

Just like before, we will get through this together.

​Keep up to date

You can keep up to date with the latest information by liking our Facebook page where we will post relevant information and changes that may be happening across our four clinics.