At The Doctors and Green Cross Health your feedback is important to us. We always strive to provide the very best patient care and service.

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If things didn’t go the way you wanted with our service, we want to know about it. Even though we may not be able to turn back the clock, there may be something we can do to help put it right. We are committed to looking for ways to make your experience better next time.  If you have a comment or a concern about the care you or a family member received at The Doctors medical centre, we'd like to know.

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COMPLAINTS

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Contact your medical centre directly

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Share your feedback directly with your medical centre at the practice or,

email info@na.thedoctors.co.nz

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Alternatively

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If you don't feel comfortable talking to your medical centre or you are not satisfied with the response you have received email our medical Clinical Advisory Team using the contact form below including details of the practice and location.

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You can also contact:

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The Health and Disability Commissioner (HDC) on 0800 112 233 or follow their process outlined by the HDC online. The HDC is an independent agency that promotes and protects the rights of those who use health and disability services.

 

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