COVID-19 | EVERYTHING YOU NEED TO KNOW
The Doctors Napier, 30 Munroe Street, is the Napier Community Based Assessment Centre (CBAC)
If you have symptoms of Covid-19 and require a Covid-19 swab, whether you have been referred by your GP, Healthline or self-referral, testing is BY APPOINTMENT ONLY. You will receive a call from our team to assess you and book you in for your appointment.
If you are self-referring or have been told to present by Healthline you MUST phone us first.
The Direct Phone Line dedicated for Covid-19 testing is 06 650 4000
(please be aware we are currently experiencing extremely high call volumes, so you may not receive a call back until the following day. If you are needing urgent attention please contact your usual healthcare provider)
If you subsequently need to be seen by a doctor or nurse practitioner, it is important to follow directions as to where to present at the Napier Clinic. We are working hard to keep respiratory and non-respiratory patients separated.
What to expect when accessing your clinic
We know you and your medical conditions very well, and in some cases have been treating you for many years.
We’re here to continue looking after your health, no matter which level of lockdown we are in.
Some people unfortunately think they shouldn’t phone the practice or are too whakama (embarrassed) to do so because they don’t want to be a nuisance, or think we are closed. This is not true, please phone us as you normally would for help with a health condition. Our doctors or nurses will decide the best way to care for you, including asking you to come into the clinic if they think you need to.
Remember, it's important to call us when you need medical help as you normally would.
While New Zealand (excluding Auckland) is in Alert Level 2 - consults are through phone or secure video, and in person when you need them. To ensure we give everyone the help they need, we'll be screening all appointment requests which will involve speaking to a healthcare professional before coming in to the clinic.
Depending on your needs, our team will either provide the care you need with a virtual phone or video consultation, or ask that you come into the practice to be seen.
When you arrive at our clinics you will be screened at the door before entering.
You MUST call before coming in to our clinics. To avoid long waits on the phone you can request a call back from your healthcare professional by clicking here.
Where possible our healthcare professionals will try and resolve your issue over the phone to minimise the need for 'in person' visits. By reducing the amount of people in our waiting room reduces the risk to our patients sitting in close proximity in an environment typically full of germs.
A reminder our virtual consultations are still "real" consultations, and there will be charges for consulting with your healthcare professional. What you're paying for is the use of knowledge and advice that is given out by the GP or the nurse, and that is still valued advice.
We know these are challenging and uncertain times for everyone but we're open and here to help you
Look after your own health - how to stop the spread of infection
Regularly wash your hands (for at least 20 seconds with warm water and soap and dry thoroughly)
Cover your mouth and nose when you sneeze
Stay home if you’re sick
Avoid close contact with anyone with cold or flu-like symptoms
If you do feel unwell you should avoid public gatherings and events
On current advice, hand and cough hygiene are more effective than masks for reducing the spread of coronavirus
If you are having trouble breathing call 111 immediately
For the Ministry of Health's latest official COVID-19 update - click here
For NZ Government information on uniting against COVID-19 and how we can slow the spread - click here
Phone us on 06 650 4000 or Healthline if you have or had a fever, cough, sore throat or shortness of breath?
For Mental Health Support call or text 1737
The Ministry of Health have developed an Initiative that allows public to access key health sector websites via mobile phone without incurring data usage charges.
Customers of Spark, Vodafone and 2degrees users can now access 11 health websites and two health portals from their mobile, without using any data! Even when you have no data you'll be able to access sites like:
All mobile data charges for these websites will be charged back to the Ministry of Health until June 2021. The number of sponsored websites will increase over time.
Read the full story here