COVID-19 | EVERYTHING YOU NEED TO KNOW

Covid-19 Testing

The Doctors Napier, 30 Munroe Street, is the Napier Community Based Assessment Centre (CBAC) 

If you have symptoms of Covid-19 and require a Covid-19 swab, whether you have been referred by your GP, Healthline or self-referral, testing is BY APPOINTMENT ONLY. You will receive a call from our team to assess you and book you in for your appointment. 

If you are self-referring or have been told to present by Healthline you MUST phone us first. 

The Direct Phone Line dedicated for Covid-19 testing is 06 650 4000 

(please be aware in busy periods, your call may not be returned until the following day.  If you are needing urgent attention please contact your usual healthcare provider)

If you subsequently need to be seen by a doctor or nurse practitioner, it is important to follow directions as to where to present at the Napier Clinic.  We are working hard to keep respiratory and non-respiratory patients separated.

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What to expect when accessing your clinic

We know you and your medical conditions very well, and in some cases have been treating you for many years.

We’re here to continue looking after your health, no matter which level of lockdown we are in.

Some people unfortunately think they shouldn’t phone the practice or are too whakama (embarrassed) to do so because they don’t want to be a nuisance, or think we are closed. This is not true, please phone us as you normally would for help with a health condition. Our doctors or nurses will decide the best way to care for you, including asking you to come into the clinic if they think you need to.

Remember, it's important to call us when you need medical help as you normally would.

As New Zealand moves through the different alert levels, how you access our clinic may differ slightly.  See our information below on what the different alert levels look like for our clinics, and the best way for you to access care. 

Depending on your needs, our team can provide the care you need with a in-person consultation, or virtual phone or video consultation.

When you arrive at our clinics you may be screened at the door before entering.

 

You MUST call before coming in to our clinics.  To avoid long waits on the phone you can request a call back from our team by clicking here.

Where possible our healthcare professionals will try and resolve your issue over the phone to minimise the need for 'in person' visits. By reducing the amount of people in our waiting room reduces the risk to our patients sitting in close proximity in an environment typically full of germs.

A reminder our virtual consultations are still "real" consultations, and there will be charges for consulting with your healthcare professional. What you're paying for is the use of knowledge and advice that is given out by the GP or the nurse, and that is still valued advice.

We know these are challenging and uncertain times for everyone but we're open and here to help you

Look after your own health - how to stop the spread of infection
  • Regularly wash your hands (for at least 20 seconds with warm water and soap and dry thoroughly)

  • Cover your mouth and nose when you sneeze

  • Stay home if you’re sick

  • Avoid close contact with anyone with cold or flu-like symptoms

  • If you do feel unwell you should avoid public gatherings and events

  • On current advice, hand and cough hygiene are more effective than masks for reducing the spread of coronavirus

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Covid-19 Resources
  • If you are having trouble breathing call 111 immediately

  • For the Ministry of Health's latest official COVID-19 update - click here

  • For NZ Government information on uniting against COVID-19 and how we can slow the spread - click here

  • Phone us on 06 650 4000 or Healthline if you have or had a fever, cough, sore throat or shortness of breath? 

  • For Mental Health Support call or text 1737

Sponsored Data

The Ministry of Health have developed an Initiative that allows public to access key health sector websites via mobile phone without incurring data usage charges. 

Customers of Spark, Vodafone and 2degrees users can now access 11 health websites and two health portals from their mobile, without using any data! Even when you have no data you'll be able to access sites like:

  • covid19.govt.nz

  • health.govt.nz

  • healthnavigator.org.nz

  • mentalhealth.org.nz

  • depression.org.nz

  • thelowdown.co.nz

  • allright.org.nz

  • managemyhealth.co.nz

All mobile data charges for these websites will be charged back to the Ministry of Health until June 2021. The number of sponsored websites will increase over time.

 

Read the full story here
 

Alert Level Information

NO MATTER THE ALERT LEVEL - WE ARE HERE TO PROVIDE YOU WITH CARE!

At all alert levels we advise phoning us first before coming in.

​Alert Level ONE - Prepare

Disease is contained

What you can expect at the clinic in Alert level 1:

  • Use our QR codes to when entering the clinic to ensure contact tracing is complete.

  • All types of appointments available, (in-person, phone, video)

  • Respiratory illnesses isolated to separate waiting area e.g. cough, cold & flu-like symptoms

​Alert Level TWO - Reduce

Disease is contained, but risks of community transmission growing

What you can expect at the clinic in Alert level 2:

  • Use our QR codes to when entering the clinic to ensure contact tracing is complete.

  • Screening is carried out when entering the clinic.

  • Social distancing is observed within waiting rooms.

  • All types of appointments available. Please advise us which type of appointment is required at the time of booking.

  • Please advise us by phone if you have any cough, cold or flu-like symptoms before coming in for your appointment. 

  • Respiratory illnesses isolated to separate waiting area e.g. cough, cold & flu-like symptoms. You will be asked to wear a mask. 

  • Restricted points of entry into the clinic to enable adequate screening. 

​Alert Level THREE - Restrict

Heightened risk that the disease is not contained

What you can expect at the clinic in Alert level 3:

  • Use our QR codes to when entering the clinic to ensure contact tracing is complete.

  • Screening at the door before entering the clinic.  Temperature taken & brief questionnaire asked.

  • Restricted points of entry into the clinic to enable adequate screening. 

  • Preferred method of consultation is virtual (phone or video). In-person available, however all appointments will be screened by a healthcare professional before coming in. 

  • Respiratory patients isolated to our Napier Clinic, non respiratory patients isolated to our other clinics. 

​Alert Level FOUR - Eliminate

Likely that the disease is not contained

What you can expect at the clinic in Alert level 4:

  • STAY AT HOME unless coming into the Napier clinic for booked testing/assessment

  • Consultations restricted to virtual consultations (unless instructed by your healthcare professional to come in.  Consultations may take place in your car, staff will be wearing full Protective Equipment) 

  • EIT & Westshore clinics closed to public access.

  • Napier clinic operating as the Napier Community Based Assessment Centre.